Claim it and get a lot of features. At this point I am willing to let them keep the money they sham me out of. | BBB Business Profiles generally cover a three-year reporting period. We want you to share your story, with both the good and the not-so-good. Now, they have changed the rules, once again, to only allowing "members only" 3 smart Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. He also danced around answering a lot of questions. Bath 2 . They lie right to your face and then remind you that nothing they say is legally binding! And we prefer to vacation by ourselves instead of as a group. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. We arrived at 9am along with dozens of other potential buyers. Palmera Vacation Club. Timeshares are considered bad because they are not a financial investment, and it can be challenging to get out of your timeshare contract. A forget speaking with the sales team or the "Mangers", they don't have a direct line according to the reservation team. Palmera Vacation Club Business Profile Palmera Vacation Club Vacation Timeshare Multi Location Business Find locations Contact Information 33 Office Park Road, Unit 219 Hilton Head Island, SC. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. I have already paid $2655 plus $846. a 5 week time share at Island Links Resort in Hilton Head, SC. I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. All rights reserved. Prove them wrong! They lied that we could be able to sell our Bluegreen Points (not one call in about a year). A timeshare is not what you may think it is. Click here to explore the Palmera Portfolio. Bottom line: Palmera VC is a scam. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . I'm tired of the lies. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. Points 3,000 . I suspect this goes on all the time. As a matter of policy, BBB does not endorse any product, service or business. Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. View summaries of the complaint descriptions and responses. Palmera Vacation Club contacts (added by reviewer) Phone number +1 888 887 2563 Address 33 Office Park Road, Suite 219, South Carolina United States Website palmeravacationclub.com Category Timeshares & Vacation Clubs View full information Most discussed complaints timeshare fraud 2 (opinions to this review) Palmera Vacation Club alternatives On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. They think all they have to do is change their name or change management companies and people won't find out. Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. It is not a good financial decision for us right not ($25,000 with $5000 down, $499 a month at 17% interest!). 13 I happened to read your post at dinner the very night we bought, and that prompted me to dig a bit further. Remove some or all of your filters below. He was not up front at all. To learn more, check out our blog What is a Timeshare and How Does it Work? How do I get out of this? Must call to book. Read employee reviews and ratings on Glassdoor to decide if Palmera Vacation Club is right for you. I need to know what I'm paying for @ $128.21 monthly when I'm still expected to pay exchange fees. Category Timeshares & Vacation Clubs. There was absolutely no reason for that kind of unprofessional behavior if he attacked me the way he did im sure this is not his first doing this.I was appalled, shock and dismay with his disrespectful attitude toward sharon and. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. If you don't get this refunded in a reasonable timeframe, you can dispute it on your credit card and send them a follow up notice with the tracking and a copy of your rescission letter that this is cancelled. Read Also: Sale Of Vacation Rental Property. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. Learn how the rating is calculated 1 complaint. Our ETA was just after 5, so I wanted to call in. We retained Click here to get notifications about new complaints of Palmera Vacation Club. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. He didn't listen to anything we said at all. Hawaii TAT Broker ID #TA-023-193-6000-01. Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. Unfortunately, last year, we believed what they were telling us and bought points with Palmera. Promotional discounts and offers may not apply to all properties. They just came to our room. Submit a complaint and get your issue resolved. Desired outcome: I work very hard, intelligent, level headed, Senior Project Manager for the State of SC. Then I finally did get through to someone and it was the "reservations department" so she gave me a different number entirely to call. We bought 3,000 points for around $13K. and told them we wanted to cancel the contract or they could Does anyone else have experience with this and any advice? Reverse and return back to what we had, and reimburse us for the waste of our time in full. ComplaintsBoard.com is a leading complaint resolution website on the Internet. To use our mobile site, please enable JavaScript. Palmera you have take advantage of to many families and it is time for answers. Somehow he was trying to make us believe that a $400 monthly payment (the loan), along with the annual fee, along with $179 to book a place was the same thing as when we pay out of pocket to go on a family vacation of 4. Not only is this a false & deceitful statement, I've now discovered most Caribbean and Mexican resorts have converted to all inclusive which is a product we are not interested in. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? ST-36515. If you enjoy the TUG website/forums or found value in the information you learned from TUG. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Should I contact the finance company as well to let them know we have canceled the contract? We stayed at the Island Links and attended a timeshare presentation. They never answer our calls I but 5000.points and paid $2000. How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. get quotes and more. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. Long gone are the days of owners traveling to the same resort, in the same unit, at the same time every year. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Still no return calls. Desired outcome: After being told they could take a trip to Hawaii, the couple went back home to Alabama. After reading the contract, I did not feel comfortable. Fla. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. I am respectfully asking for a rapid response. This is the version of our website addressed to speakers of English in the United States. Plan your next journey with RCI Cruise and leave port with the lowest fares, an exclusive up to $1,500 to spend on board, and more deals. It's clear there is no intention of honoring that. Websites:There are no additional web sites. Taxes, additional fees and charges may apply. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. Check the spelling of your query. After about another hour, I finally got through to the right person. Our credit is being held hostage by Palmera Time Share. This is a massive operation I thought. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . legally cancel the contract. Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. No. Must call to book. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. Barcelo bought out Occidental right . Exchange: CST: 2046555-50. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? 213. an attorney but they refused to negotiate with him. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Rental offer and rental inventory are made available by a Florida licensed entity Panorama Travel Solutions, LLC, whose address is 6277 Sea Harbor Drive, Orlando, FL 32821, License Number: CQ1059961. NEARBY AMENITIES. Theres a lot of noise out there. Seller of Travel Reg. Hawaii Seller of Travel Reg. This sounded good to me as my current time share only gave me one week and a one bedroom. They sat us down with our salesman in a large room. The lady I spoke too had no interest. Don't have an account? Someone's going to jail and it isn't me. My biggest fear is the financing paperwork I signed. Palmera has an "F" rating with the BBB. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. You must log in or register to reply here. This will surely increase the credibility of your complaint. 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Reviews are most valuable when they are original and unbiased. Usage Type Annual . When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Useful. A member may not be able to purchase food or drink at a resort if he or she chooses not to pay an optional all-inclusive fee. Desired Settlement: cancellation of contract with no negative credit report filing. Like all the other complaints prior to me. They offered to purchase our other timeshare in exchange for purchasing their timeshare, within 6 months. I was in Hilton Head last Christmas trying to relax and recover from cancer surgery. All we ask is that you follow a few simple guidelines. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Being a member of Villa del Palmar timeshares is not as glamorous as advertised, among so many Villa group complaints, not in conformity with having purchased a membership with them is the predominant. Dont Miss: Hicv Vacation Package Kissimmee Fl. Who do I contact??? She tries to manipulate us into buying a different packagejust a vacation club without the ownership. All of the lies, promises, and representations are part of the scam. Average Palmera Vacation Club Sales Executive yearly pay in the United States is approximately $105,656, which is 37% above the national average. Just hold your ground when dealing with these "salesmen" If you feel uneasy about the answers you're getting (or not getting) don't buy into it. as it is a completely free way to help other owners find TUG on the internet! I would urge anyone experiencing problems to write to the local paper (ISLAND PACKET) with a letter to the editor. Login. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. These may or may not be honest some are clearly outright scams, and others simply inflate the benefits and disguise the drawbacks. I am one of those seniors who purchased on the promise that they would sell current time share. He showed us the availability for the following year during the same week we purchased. By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". Read your contract for rescission and follow those directions exactly as stated. Palmera Vacation Club has been in contact with Ms. ***** File No. No. At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! Sounds like your bases are covered. After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. Did they give you any bonus items ? I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. It wasnt high pressure, but it was a little pressure to a kind of go ahead with the contract, Sharon Mitchell said. Copyright 2020 Business Consumer Alliance All Rights Reserved. Reporter3228572. Write reviews, ask and respond to questions, Heres what you need to consider: You May Like: Disney Vacation Club Luggage Tags. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Theyre also applicable regardless of the comments tone. Some systems only allow USPS. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Palmera Vacation Club has an average consumer rating of 1 stars from 13 reviews. This review was chosen algorithmically as the most valued customer feedback. BCA has no information regarding advertising review at this time. Called better business and state of SC. No: TAR-6309. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Our records indicate the company failed to respond to the one complaint brought to its attention. The BBB has this "company" graded an F with a multitude of unresolved complaints. Cancel.We want out of Palmera. Please let me know what happened or who to contact. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. They told me that they would sell my current time share and would send me a check in three months for $17,000 which would pay for the Palmera time share. As a world-class vacation exchange provider, RCI is focused on bringing membersflexibility and choice. Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered This business is not a member of Business Consumer Alliance. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. I got a call in January. I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. Working hours Sun 9:00 am - 5:00 pm Verified customer. The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. Please be wary when you go on this tour. Travel benefits are administered by third party providers under contract with RCI, LLC. Is this Your Business? ComplaintsBoard.com is a leading complaint resolution website on the Internet. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. One thing I have now witnesses and everything was recorded just last year before COVID 19. Is this your company? We asked plenty of questions, figuring 4 heads were better than 2. I am old and cannot afford to pay for this time share. Nothing is free. Offer void where prohibited by law. Score a Best Price Guarantee and up to 60% off of 600,000+ hotels worldwide. Share. the 2 timeshares we were trading in would be sold and that we I should be able to sue myself out of this contract since they did not sell my current time share. It's hard to believe Coral Resorts/Palmera Vacation Club is still able to pull off this scam on Hilton Head Island. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. Promotional discounts and offers may not apply to all properties. Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. RCI, LLC. more, How to spot a Mexican Resale/Bank Wire Scam, Browse all 3,924 Timeshares / Vacation Rentals topics , http://www.tripadvisor.com/help/how_to_edit_your_posts, Grand sirenas premium club /Ultimate leisure club info, Beware of VRBO - Yet ANOTHER VRBO vacation scam. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Claim it and get a lot of features. He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). When I booked out trip, it took a solid week to speak to a representative. Barcelo/occidental vacation club is a rip off. It may not display this or other websites correctly. The travel club lifestyle has taken over, and for this reason, owners love their timeshare. To be updated with all the latest news, offers and special announcements. Contributions should be appropriate for a global audience. Re: Palmera Vacation Club 4 years ago Save I am having the same problem. This complaint was posted by a verified customer. We did not need Palmera without this. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. I have tried multiple times and never receive a response from the request. View Details. In the heart of Charlestons historic district, storefronts of Wholesale Escapes on South Market Street and Vacation Inspirations on Meeting Street offer information to tourists. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. My name is joe williams i am a co owner /sharon course owner at coral reef resort in hilton head sc. Box 7602, Hilton Head Island, SC 29938. Each unit is professionally decorated and refurbished every year. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. So he disappears again and comes back with a folded sheet of paper, Now I was a (ta && ta.queueForLoad ? My son in law own(s/ed ?) Is this your company? At this point I just wanted to get my money back and get out of there. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. In reality, timeshares are not bad. With that said, we want to reverse this ordeal and return all funds as we were misled, given the wrong information, and falsified contractual information. Check the complaint history, rating and reviews on this company. Washington Seller of Travel Reg. My wife and I were invited down to Palmera Vacation Club on Hilton Island to review and listen to a presentation of different timeshares types of vacation programs being offered. BBB reports on known marketplace practices. My next step was going to be to drive back down to HHI with my husband and do it in person but everything I have read on this site does not recommend doing that. A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. Regards, You wont have to exchange your vacation week or points. Recent recommendations regarding this business are as follows: Do not get swindled into this!, STAY AWAY!, Be careful, do not sign or join, Make sure you know what you are signing and discount anything the salesman says.. Does anyone else have experience with this and any advice? Palmera Vacation Club Company. Others, however, pose a big financial risk. BBB Business Profiles may not be reproduced for sales or promotional purposes. Connect with Palmera Vacation Club via Facebook at, Follow Palmera Vacation Club on Twitter at, Like, share & subscribe to Palmera Vacation Club on YouTube at. At our age changing made sense if this transition occured. The first thing you should do before searching for rental homes is decide on an ideal budget. Complaint Resolution Index (CRI) Explained. We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. Make sure any club youre considering can pass an easy scam test. When you buy a timeshare, its an investment in your family and quality of vacations. This fact does not disparage the company in any way. (Side note: My Contract states, $126.97 monthly draft so I'm not sure why they are taking the additional $1.24 let me guess, the Board of directors voted for the increase the minute I signed up!) When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Definitely an extremely shady "company" with very poor business practices, and I'm glad we saw your post. Hopefully the refund will post in a couple days! Hilton Head Island boasts natural beauty along with a playground of outdoor activities. About 68% have two or more bedrooms, giving families room and space to truly unwind and relax. 602560941. Also, remember that when first moving in, you will need to account for at least a deposit and first months rent. Type in the email address you registered with. Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. I called the number they gave me three times to cancel the contract but no one answered. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Do we have any recourse to either go back to original rules when we joined or get out of contract? Offers include only accommodations and specifically exclude travel costs and other expenses that may be incurred. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. I submitted a certified letter to the company with no response. available to us. You can find contact details for Palmera Vacation Club above. All prices are based in U.S. dollars (USD). OMG!!! Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. He swore up and down that the time of year didn't matter when booking and it didn't effect the number of points required.